Shipping Information
Order Processing Times
We aim to process and dispatch your order within 1–3 business days after it is placed. Orders are considered dispatched once they are handed off to our shipping carrier and are in transit to your chosen address.
During peak times and holidays, processing may take up to 7 business days due to high order volumes.
Estimated Shipping Times
Delivery times vary based on your location. Below are the estimated delivery times for our key regions:
- 🇪🇺 Europe: 5–10 business days
- 🇬🇧 UK: 5–10 business days
- 🇺🇸 USA: 7–15 business days
- 🇨🇦 Canada: 10–20 business days
- 🇦🇺 Australia: 10–20 business days
- 🌍 Rest of the World: 10–30 business days
Note: Unexpected delays may occur during peak seasons, holidays, or due to customs processing for international orders. These factors may extend the overall delivery timeframe.
Order Changes & Accurate Shipping Details
It is the customer’s responsibility to provide accurate and complete shipping details at checkout. Incomplete or incorrect information may result in processing delays or order cancellations.
If an issue is detected with your shipping details, our support team will email you within 3 business days to verify the information. If no response is received, we reserve the right to cancel your order.
To correct shipping details, email us at contact@tenzify.com within 24 hours of placing your order. We will do our best to accommodate changes, but they cannot be guaranteed after this time.
Delayed Delivery
While we strive to ship orders promptly, some delays may occur due to circumstances beyond our control, such as:
- Courier delays caused by weather or transportation issues
- Customs processing for international shipments
- Address verification or payment processing delays
If there are any issues affecting your delivery, we will notify you as soon as possible and work with the courier to resolve them. Please note that Tenzify is not liable for delivery delays caused by external factors and cannot guarantee exact delivery dates.
Lost or Stolen Packages
Once your package has been handed over to the courier, it is their responsibility to deliver it safely. If your package is lost or stolen, contact us at contact@tenzify.com for assistance.
To resolve lost or stolen package issues, we recommend:
- Contacting the courier to file a claim.
- Providing any required documentation to the courier for the claims process.
While Tenzify cannot be held responsible for lost or stolen packages, we will assist in resolving the issue and may offer a replacement depending on the situation.
Shipping Policy Updates
Tenzify reserves the right to modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed about updates that may affect their orders.
By purchasing and continuing to use Tenzify products, you agree to the terms outlined in this Shipping Policy, including any modifications.
For questions or concerns about this policy, feel free to contact us at contact@tenzify.com.